|Company name||AudiCare France|
|Legal status and share capital||SARL with a capital of €30 000|
|Head office||88 avenue des Ternes|
|Postal Code||75 017|
|Telephone||01 83 81 76 90|
|Opening Hours||Monday to Friday from 9 am to 1 pm and from 2 pm to 7 pm|
|Intra-community VAT||VAT intra. FR40 520 320 490|
|Siret||520 320 490 00029|
ARTICLE 1 :
The present general conditions of sale apply to orders placed on the website www.ridphonic.fr
The company reserves the right to modify the present general conditions of sale at any time.
The applicable general terms and conditions are those in force at the date of registration of the order.
Our acoustic guarantees are applicable within the framework of the reduction of the nuisance of the sound sources designated as the object of the acoustic arrangements of our supply.
Our guarantees are not applicable if noise is emitted by a sound source not protected by our soundproofing devices, such as, where applicable, piping, duct, exhaust, casing, part of a noisy machine or equipment, part of a frame or wall, part of a building envelope or pre-existing protection, sub-assembly of ancillary equipment or installation and any other source not entirely inside the acoustic enclosures and silencers of our supply, the sound production of which would then be considered as part of the background noise.
In this respect, in the case of equipment including sub-assemblies intended to limit the sound production by acoustic radiation of parts subject to machining, the design was carried out taking into account dimensions that the customer confirmed to us that they allowed us to include entirely in the acoustic protections
these parts, taking into account their dimensions and the distance between, on the one hand, the upstream (respectively downstream) end of the part and the upstream (respectively downstream) end of the soundproofing equipment and, on the other hand, the tool located furthest upstream (respectively downstream) and the upstream (respectively downstream) end of the soundproofing equipment. Therefore, our warranties are not applicable in the case of noise radiation from a machined part that is not fully enclosed within the soundproofing devices.
Furthermore, our guarantees are not be applicable in the following cases:
Noise levels different from those observed during our visit due to changes in the operating conditions of the sound sources designated as the object of the acoustic arrangements or the production relating thereto.
Poor anti-vibration insulation of the sound sources or acoustic transmission by solid-state.
Modification of the soundproofing devices without our agreement.
Non-assembly of the soundproofing devices by us.
About the verification of acoustic performance, it is understood to be carried out following the measurement protocol described in the NFS 31.084 standard entitled "Method for measuring sound levels in the workplace" (August 1987 and possible subsequent updates) with a tolerance of plus or minus 2 dB and taking into account correction for background noise.
The illustrative visuals and the sound result of the videotapes on this site are not contractual to the final acoustic result that you may obtain after using our products.
The colors are not contractual. The possible differences are related to the resolution of the screen.
AudiCare France cannot guarantee the same result without an acoustic study and any recommendation on our part.
ARTICLE 2: Validity of offers
The products offered are offered as long as they are visible on the site, within the limits of available stocks. Once the order is placed, the products are delivered as soon as possible. If the desired product is not available, our company undertakes to proceed to your refund. In this case, the refund will be made by check. Instead of the refund, you can if you wish opt for vouchers.
In case of partial out-of-stock condition of your order: In this case, we deliver the available items of your order. As soon as you have created an account on the site, you will be able to place an order. By confirming your order on the site, your order is recorded by silence-shop.
TECHNICAL MODIFICATIONS AND CONSENT
Audicare France reserves the right to make technical or other changes to these products, including products already ordered to the extent that this does not lead to changes in the technical specifications agreed between the parties.
Audicare France can in no way be held liable for gaps in the information given in catalogs or other written materials issued by Audicare France or misunderstandings of the information on the part of the buyer. The buyer is solely responsible for the application of the equipment purchased, whether or not this application has been approved by Audicare France.
Article 3: Price
The price paid by the customer is the one indicated on the site on the day of the order. Our company reserves the right to modify the prices at any time but the price indicated on the day of your order is of course applied to you without modification. Reductions and crossed-out prices
Article 4: Payment
Means of payment
Payment & Payment Security
We offer you multiple payment methods; you choose the one that suits you best:
Credit card (CB, Visa, Mastercard),
Cheque (photocopy of identification required)
BY CREDIT CARD:
Nothing could be simpler and in complete safety. As soon as the bank's server encrypts and records your card payment, your order is validated. Otherwise, your order would not be taken into account.
We accept Credit Card, Visa, and Eurocard.
Simply send us your order and your check made out to SARL AudiCare France to the following address:
88 avenue des Ternes
We will ship your order as soon as we have received your check and cashed it.
Bank transfer: If you choose this method of payment, your order will be processed as soon as we receive your transfer.
In the case of order cancellation and payment by funding, we will inform the funding company of your cancellation upon receipt of your returned merchandise to cancel the funding. You have 14 days to cancel your funding.
In partnership with one of the most renowned and safest French banks, the Banque Populaire, ridphonic.fr allows you to make your purchases in complete security since your payment is made directly on the bank's site, in a completely secure manner and your card number is only encrypted on the bank's highly secure site. You pay for your purchases with complete peace of mind and simplicity.
SYSTEMPAY allows an Internet user to make online purchases in complete security.
Payment security is based on various elements:
- Merchant authentication (SYSTEMPAY certificate issued by the Banque Populaire),
- Confidentiality and integrity of exchanges: credit card numbers never circulate unencrypted on the net and are never communicated to online merchants (128-bit SSL encryption technology),
- The fact that each transaction is associated with an authorization request made to the CB bankcard network, which verifies that the card exists, that it is not in opposition, and that the authorized limit is not exceeded,
- The control of the cardholder through the visual cryptogram on the back of his or her bank card (the last three digits on the back of the card must be systematically indicated by the cardholder on the payment form).
Security measures by the bank for online payments:
- Use of the "visual cryptogram": this three-digit code, printed on the back of the card, can only be provided by the cardholder, which eliminates payment attempts based solely on the retrieval of a CB number/expiry date pair.
- Implementation of 3D SECURE: tripartite protocol, cardholder bank/card-issuing organization/merchant bank to precisely identify the cardholder, and the cyber merchant to secure the end-to-end process.
- New specific Cyber payment functionality allowing the splitting of the payment into an initial deposit of a random amount that only the cardholder of the account associated with the card will be able to indicate to finalize the purchase.
Article 5: Reservation of ownership
The delivered products remain the property of our company until full payment of the order amount.
For security purposes, AudiCare France may, if necessary, ask you to provide the necessary or supporting documents.
Audicare France will retain full intellectual property rights to its projects, studies, and plans, which may not be communicated to third parties or executed without its express consent. If studies are not followed by an order, we reserve the right to charge the cost of these studies at the rate enforce in the company.
Articles 6: Delivery terms and delivery times (Metropolitan France)
The products purchased on www.ridphonic.fr are delivered to the address that you will send to us and only in the countries that we deliver and in Metropolitan France. The buyer will therefore ensure that the information provided is correct. For Corse, consult us if necessary.
For countries outside the European Union, Switzerland, United Kingdom, United States, Canada, etc. the customer will have to pay the costs of customs formalities and the country's Tax on the sale price.
- The deadlines
The times indicated are average times recorded corresponding to the processing time of delivery in working days.
For customizable products (choice of colors and / or sizes) the times are different such as :
- Ridphonic 15dB custom-made (4 to 6 weeks)
- Box RidPhonic 15dB (4 to 6 weeks)
Any exceeding of the deadline can in no case give the right to compensation or the cancellation of the order in progress. If the desired product is not available, we will be able to offer you an equivalent product, if possible, in the same price range, or to proceed to your refund, at the customer's discretion. In this case, the refund will be made by bank transfer or cheque.
If we would have a delay in delivery or a momentary or final out-of-stock condition, we could not be held responsible.
Instead of reimbursement, you can if you wish opt for vouchers. In the case that your order is partially out-of-stock, we will deliver the available items of your order to you.
Terms and Transportation: ridphonic.fr reserves the right to split shipments. The participation in the processing and shipping costs will only be charged for one shipment. In the case of payment by credit card and split shipments, only the products shipped will be debited.
For products weighing more than 30 kg, delivery is made by our specialized carrier.
If your package is delivered against your signature, in the case of any damage to the product, you need to check the condition of your package and product, and if necessary, make the deliveryman note this, putting reservations on the delivery slip. If you have not made any reservations to the deliveryman, the transporter will systematically refuse to take them into account, and you will not be able to ask us for any compensation. In this case, the simple statement "subject to opening the package" is not valid. If you receive a deteriorated item and you have made reservations to the deliveryman specifying "Item deteriorated by transport" and refused the item, AudiCare France will send you a new item.
In the case of an order exceeding 30 kg:
Delivery is made by the transporter. Your package will be delivered in front of your home or business or at the foot of your building. In the case of a building, please plan for the product to go up the stairs. In case of absence on your part, the transporter will leave you a delivery notice. A new passage will then be planned. Most of the time, the transporter will call you to let you know when he will be passing by.
Reservations in case of breakage:
Please check the condition of the package and the items on receipt in the presence of the delivery person and make any reservations in case of breakages.
The customer will have to check the good state of the parcels at the reception of the order and to express the reservations of use on the slip of the transporter. In the event of a problem, the customer must make reservations within 3 days to the transporter by registered letter with acknowledgment of receipt. Simply stating on the transporter's slip "subject to inspection upon unpacking" is not sufficient. In the event of breakage, damage, or deterioration of a product related to transport, the customer is required to check upon arrival of the package, and if necessary, mention the damage on the delivery slip of the deliveryman and to refuse the package. In the case where the customer has kept the item despite a defect, if he decides later not to keep the item after the passage of the transporter, he will have to assume alone the return costs. If the reserves are not mentioned on the transporter's slip, no claim or indemnity will be taken into account.
If you receive a damaged item and you have expressed your reservations to the deliveryman by specifying "Item damaged by transport" and refused the item, AudiCare France will send you a new item.
With standard shipping, the transporter delivers at your doorstep.
The customer is obliged to be present on the day of delivery agreed with the deliveryman and is obliged to check the conformity of the order upon receipt. In the absence of reserves of the customer on the delivery note specifying the damage or a defect found on the day of delivery, no claim can be made after the departure of the transporter. The customer must imperatively unpack the article in the presence of the transporter. In the absence of complaints mentioned on the delivery note of the transporter, the customer considers that the article delivered conforms.
The customer must unpack the article in the presence of the transporter. If the customer does not unpack the item in the presence of the transporter, he will not be able to express any reservations after the departure of the transporter.
At the time of delivery, the mounting of the feet is not included for models whose feet arrive dismantled.
- Sales outside France Sales in the European Union are subject to French VAT (20%). if the buyer is located in France or in the European Union, French VAT must be applied to the price of the sale; if the buyer is located in another EU state (intra-community delivery) or outside the EU (export), the sale is exempt from VAT. For the United Kingdom, French VAT applies up to an amount of £ 135 and beyond that, local VAT applies.
Article 7: Responsibilities
AUDICARE FRANCE shall not be held liable for the non-performance of the concluded contract in the event of major force or natural disaster, and in particular in the event of a strike by postal services or transporters. We could not be held responsible in the event of operating loss, expenses, or damages incurred by professional customers.
The customer is the only decision-maker and the only person responsible for the choice of his product. In the case of an error of choice by the customer, or resulting in an inappropriate use or inability to use the items, this can not give the right to any compensation. The refund of the product cannot be considered. We decline any responsibility in all of these cases. By exception if there is a hidden defect or if the article was defective. The right of withdrawal remains intact if the cancellation period is respected.
The customer will have to make sure that the product passes by his staircase, doors, accesses in general by having checked the measurements, and is solely responsible in case the product does not pass, in this case, the customer will be solely responsible for the return costs. We can not be required to mandate a transporter for the return. In the case where the customer wishes his order to be presented again by the transporter with a freight elevator, the customer will be solely responsible for the costs of this service invoiced by the transporter.
**Article 8: Return of products and right of retraction
You have 14 days of retraction. Products must be returned in their original condition with all components and accessories delivered, including instructions and documentation. This should be in their original packaging. Products worn and damaged by the customer will not be taken back. All packaging (cardboard box and/or RidPhonic plastic bag) that cannot be repackaged for a new shipment (damaged packaging) will be charged and deducted from the total amount to be refunded. This amount amounts to €9.90 inclusive of tax / package. You also have the right to cancel if you change your mind.
Any product that has been customized after fabrication for the customer (choice of color and/or size before fabrication of the ordered product) is excluded from the refund and return. Any product return must first be the subject of a request to the seller and must be reported to the seller either by email to firstname.lastname@example.org or postal address 88 avenue des Ternes 75017 Paris in case you are not satisfied in the event of a product defect.
The costs of return are the responsibility of the customer. If AudiCare France mandates a transporter to pick up the merchandise to be returned, the transport costs will be deducted from the total amount to be reimbursed. In the event of a retraction or the event that the item received is not the one ordered; the item must be returned to us in its original condition with all the components and accessories delivered, including the operational manual and documentation and in their original packaging. Products worn or damaged by the customer are not taken back.
Delivery address for any product return:
℅ SOFT MARKETING - building C
14-16 Arago Boulevard
Article 9: Warranty
You benefit from the warranty against any manufacturing defect.
The invoice of your product is proof of purchase, it is imperative to keep it and to note the serial number of the product if necessary to benefit from the warranty.
You benefit from the manufacturer's warranty. This is usually one year (and in some cases up to 2 years). The duration of the warranty is mentioned on each item sheet on our website. When it is not mentioned, you benefit from the one-year warranty.
In case a technician travels, the travel expenses would be at your expense. The cost of sending your product to the after-sales service center is at the customer's expense.
Any product return must be subject to the prior agreement of the seller.
CONTRACTUAL GUARANTEE, in the case of installation of our products by us, it is applied throughout our intervention and also includes an acoustic study, (excluding equipment not installed by us), for a period of 1 year from the date of installation by us of the equipment and provided that it is operated under normal conditions. Any intervention by another person or company or following degradation due to reasons other than non-compliance (such as storm, shocks of any kind, hail, damage waters, etc.).
The legal warranty of conformity - Warranty for hidden defects
You benefit from the warranty against any fabrication
You benefit from the following provisions:
Article L211-4 of the Code of Consumption
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects of conformity existing at the time of delivery.
He shall also be responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been charged to him by the contractor that has been carried out under his responsibility.
Article L211-5 of the Consumer Code
To conform to the contract, the property must :
1) Be suitable for the use usually expected of a similar good and, where applicable:
- Corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model ;
- Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or his representative, particularly in advertising or labeling;
2) Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.
Article L211-12 of the Consumer Code
The action resulting from the lack of conformity lapses 2 years from the delivery of the goods.
Article 1641 of the Civil Code
The seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would only have paid a lower price for it if he had known about them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from prohibitive defects must be brought by the buyer within 2 years from the discovery of the defect.
Article 10: All rights reserved
Any user who visits this website www.ridphonic.fr is considered to have accepted the use of the French laws in force and will have to respect the provisions of the French Data Protection Act, the violation of which is punishable by penal sanctions.
All data, graphics, and creations that make up this site are the property of the company AUDICARE FRANCE. This site is an artwork protected by the legislation on intellectual property.
The information given to you on this site may be modified at any time, particularly for the improvement of the site or for any evolution or modification of the company's data.
The information given may, if necessary, not be updated without prejudice to our company. Any reproduction without our agreement will be considered as a counterfeit.
Article 11: Exemption of responsibility:
Our company declines all responsibility for any damage that may occur during the consultation of the site, due to a virus or others, or after downloading from this site.
The user of this site will take all necessary measures to protect his data and software from any possible contamination by any virus existing on the Internet.
The user is informed that in case of major force, software, or computer problems or technical incidents, the site may be temporarily inaccessible.
The links to other sites are given as an indication only and do not engage our responsibility. Their contents and any accessibility problems cannot engage us.
No link to the ridphonic.fr site can be made without our express authorization.
Provisions of the law "Informatique et Libertés" (art 34 of the law "Informatique et Libertés" of January 6, 1978)
You have at any time the right to access, modify, rectify, and delete data concerning you. If you become a customer, you will receive our newsletter and promotional offers by email. If you no longer wish to receive this information, simply unsubscribe.
If a product is visible on the site of a search engine or a comparator due to the non-updating of the latter, and that the product is no longer directly visible through the search or the menu of the site www.ridphonic.fr, the company is neither obliged to deliver the unavailable product nor is it obliged to deliver a similar product at the same price level.
The products are delivered without installation. If the customer has one of our products installed by an independent installer or craftsman, he remains solely responsible for its installation. The customer may not claim any compensation from us in the event of a breakdown due to its installation, or in the event of incorrect or non-compliant installation by its installer, even if the installer has been introduced by AUDICARE FRANCE.
Article 12: Litigation
The general terms and conditions of online sales of this site and this contract are subject to French laws and regulations.
In the event of litigation or dispute, the Commercial Court of Versailles is competent, except for natural persons for whom the competent courts will be determined by the provisions of the Code of Civil Procedure.
In the event of an appeal in warranty or multiple defendants, the competent courts will be subject to the same treatment as above.
When the product is returned, we analyze the content and condition. Once these checks have been carried out, www.ridphonic.fr will either exchange the product or refund it, at the customer's discretion. The customer will be able to choose the option of a voucher.
In the case of a return by the customer, please pack the products well, it is advisable to take a transport insurance, indeed at the reception of any possible return, a check is made in the presence of the transporter. In case of damage due to transport, the customer is solely responsible and the amount of the damage will be deducted or invoiced to him. Therefore, pack well and protect the sensitive parts either with the original packaging or with an equivalent packaging to avoid any inconvenience and any degradation apart from those noted if necessary.
The return costs are at the customer's expense. In case of a problem with the order, the customer must refuse the goods and ask the deliverers to take back the products, in which case there are no return costs for the customer. In the other case, the customer will assume the return of the products at his own expense.
And in general, the rules are those in use in the field of distance selling by companies governed by French law.
Contact details of the company
88 avenue des Ternes
75 017 Paris