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Privacy Policy

AudiCare France attaches great importance to the protection of your privacy. This is why we have adopted common principles in our Privacy Policy.

AudiCare France, (SARL), whose head office is located at 88 avenue des Ternes 75017 Paris, is responsible for the processing of your data. The purpose of this document is to inform you about how we use and protect your data and why we process such data.

It applies uniformly to all services provided by AudiCare France. It is specified that additional information may be communicated to you if necessary in the case of a particular order.

I. WHAT PERSONAL DATA DO WE PROCESS?

The collection of personal data is limited to what is strictly necessary (data minimization principle).

We collect and use only the personal data that we need in the context of our activity to offer you personalized and quality products and services.

We may collect various categories of personal data from you, including:

  • Identification and contact information (Company, last name, first name, postal and e-mail address, telephone number, fax number, gender, degree, position, and signature) ;

  • Information necessary for the shipping and management of your orders (Delivery address, billing address, VAT number ...)

  • Identification and authentication data, particularly when using our services (technical logs, computer traces, security information, IP address);

  • Data relating to interactions with us on our websites, our applications, our pages, on social networks, during interviews and telephone or video conversations and in emails);

We do not collect sensitive data under any circumstances.

The data we use may be collected directly from you or obtained from the following sources, to verify or enrich our databases:

  • PPublications/databases made accessible by official authorities (Official Journal) ;

  • Service providers ;

  • Third parties such as market intelligence agencies in compliance with data protection regulations;

  • Web sites/directories/databases/social networking pages containing information that you have made public or made public by third parties.

In addition, each form indicates, among other things :

  • What are the purposes of the collection of this data (purposes) ;

  • Whether this data is mandatory or optional for the management of your request ;

  • Who will be able to read it (principally only 88 avenue des Ternes 75017 Paris unless specified in the form when transmission to a third party is necessary for the management of your request);

  • Your data protection rights and how to exercise them with AudiCare France.

II. SPECIAL CASES OF DATA COLLECTION, IN PARTICULAR, INDIRECT DATA COLLECTION

AudiCare France may collect information about you even though you are not a customer. The list below (not exhaustive) is an example of the categories of personal data collected by AudiCare France from non-customers, such as:

  • Prospects,

  • Principals or beneficiaries during transactions made with a client;

  • Employees of our service providers,

  • Partner distribution network.

III. WHY AND ON WHAT BASIS DO WE USE YOUR DATA?

A. TO COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS

We use your data to fulfill various legal and regulatory obligations.

B. TO EXECUTE A CONTRACT CONCLUDED WITH YOU OR TO PROVIDE YOU WITH PRE-CONTRACTUAL INFORMATION

We use your data to conclude and execute our services including:

  • Provide you with information about our products and services;

  • Assist you with your requests;

Within the framework of customer relationship management in particular:

  • Management and execution of products and services;

IV. TO WHICH CATEGORIES OF ENTITIES MAY YOUR DATA BE DISCLOSED?

The personal data collected in the context of the services offered by AudiCare France is processed according to secure protocols and allows AudiCare France to manage the data received in its computer applications. To fulfill the aforementioned purposes, we may disclose your data only to:

  • Service providers and subcontractors performing services on our behalf;

  • Independent agents and intermediaries,

  • Distribution network,

  • Business partners,

  • Financial authorities, judicial authorities or state agencies, public bodies upon request and to the extent permitted by regulation ;

  • Certain regulated professions such as lawyers, notaries, auditors, bailiffs.

V. HOW LONG DO WE KEEP YOUR DATA?

We keep your data for the longest period necessary to comply with applicable legal and regulatory provisions or another period taking into account operational constraints. In the case of customers, the majority of information is retained for the duration of the contractual relationship and 10 years after the end of the contractual relationship.

For prospects, the information is kept for 3 years from the date of collection or our last contact with you.

VI. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

Per the applicable regulations, you have various rights, namely:

  • Right of access: you can obtain information concerning the processing of your data as well as a copy of these personal data.

  • Right of rectification: if you consider that your data is inaccurate or incomplete, you can demand that this personal data be modified accordingly.

  • Right of deletion: you can demand the deletion of your data to the extent permitted by law.

  • Right to limitation of processing: you may request a limitation in the processing of your data.

  • Right to object: you can object to the processing of your data on grounds related to your particular situation. You have the absolute right to object to the processing of your data for commercial prospecting purposes, including profiling related to such prospecting.

  • Right to the portability of your data, when this right is applicable, you have the right to have the personal data you have provided us with returned to you or, where technically possible, to transfer them to a third party,

  • Right to set guidelines for the storage, deletion, or disclosure of your data, applicable after your death.

  • Right to withdraw your consent: if you have given your consent to the processing of your data, you have the right to withdraw your consent at any time.

For information on how to exercise the rights listed above, please go to our page « Processing of your data ». Per applicable regulations, you are entitled to file a complaint with the competent supervisory authority such as the CNIL (Commission Nationale de l'Informatique et des Libertés) in France.

VII. HOW CAN YOU BECOME AWARE OF THE CHANGES MADE TO THIS INFORMATION DOCUMENT ON PERSONAL DATA?

In a world of constant technological change, we will regularly update this information document. We invite you to read the latest version of this document on our website and we will inform you of any substantial changes through our websites or our usual means of communication.

VIII. HOW TO CONTACT US?

If you have any questions regarding the use of your data referred to in this document, you can find the possible steps to take on the page « Processing of your data ».

IX. DIVERSE

Information about our cookie policy and computer security is available in our « Processing of your personal data » section

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